Order Processing and Handling Time
At TG Tracking, we understand prompt delivery is important. We typically process and ship orders within 1-2 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day. If there is any significant delay in processing your order (for example, an item is on backorder or requires extra preparation time), we will notify you via email with an updated timeframe.
Once your order is processed and shipped, you will receive a shipping confirmation email containing tracking information for your package (if tracking is available for your shipping method).
Shipping Methods and Carriers
We offer various shipping options at checkout to suit your needs, including standard and expedited services. The available methods and carriers will be presented based on your delivery address. Common carriers we use include UPS, FedEx, DHL, USPS, and local postal or courier services for certain regions. We select carriers known for reliability to ensure your package arrives in good condition and on time.
Shipping Times:
- Domestic (USA): Standard shipping typically takes 3-7 business days for continental US addresses. Expedited options (2-day or overnight) are available at an additional cost.
- International: For the UK, EU, South Africa, and other international destinations, delivery times vary. Standard international shipping may take roughly 5-14 business days, while express international options usually deliver in 3-7 business days. Keep in mind these are estimates and actual delivery can be affected by customs clearance and local delivery logistics.
Please note that the quoted transit times are estimates provided by the carriers. While we strive to meet these timelines, we cannot guarantee delivery by a specific date, as delays can occur due to factors outside our control (weather, carrier volume, etc.).
Shipping Rates and Free Shipping
Shipping charges will be calculated and displayed at checkout. They depend on the shipping method chosen, the weight and dimensions of the items, and the destination. We occasionally offer free standard shipping promotions for orders over a certain amount or to certain locations; if applicable, this will be automatically applied at checkout or indicated via a promo code.
For international shipments, the shipping charge collected by us covers freight costs to your destination country. It does not automatically cover any import duties or taxes (see next section).
International Shipping – Duties and Taxes
We ship globally to many countries. Important: International orders may be subject to import duties, taxes (e.g., VAT, GST), and customs processing fees levied by the destination country. These charges are not included in our product prices or shipping fees at checkout, as they are assessed by your local customs authority upon arrival.
Recipient’s Responsibility: When you place an international order with TG Tracking, you are considered the Importer of Record. You agree to pay any duties, taxes, and fees required to receive your package. The carrier (e.g., DHL or FedEx) may invoice you for these charges, or your country’s customs office may hold the package until payment is made. If you’re unsure about the potential import costs, please check with your country’s customs office for details on tariffs thresholds for electronics/GPS devices.
TG Tracking is not liable for these additional costs and will not reimburse these expenses. If you refuse to pay import fees and the package is returned to us, we can refund the product price minus any return shipping and handling costs, once we receive the returned package in good condition.
We will do our best to assist by providing proper customs documentation with your shipment. Typically, we include a commercial invoice and indicate the harmonized system (HS) code of the products, as well as the value paid. We will label the items appropriately (e.g., “GPS tracking devices”) and declare the actual value (excluding shipping). We cannot mark orders as “gift” or declare a false value to avoid customs fees, as that is against the law.
Be aware that customs procedures can sometimes cause delays beyond our original delivery estimates. This is unfortunately out of our control. Your patience is appreciated in such cases.
Packaging
Your TG Tracking products will be packed securely to ensure they arrive safely. Devices and accessories are typically packaged in their original manufacturer boxes, which we then place inside a shipping carton or padded mailing envelope depending on the order. We use appropriate cushioning materials (bubble wrap, air pillows, packing paper) to protect items in transit.
Our packaging is generally discreet. For security and theft prevention, we do not list detailed product names on the outside of the package. The return label will reference “TG Tracking LLC” or our fulfillment center’s name and address, but it will not explicitly highlight that GPS trackers are inside.
All shipments include a packing slip or invoice inside the box, detailing the items and quantities. The packing slip does not show prices for international orders to prevent issues with customs (we use separate commercial invoices for that purpose attached externally).
Order Tracking
When your order ships, we will email you a confirmation that includes a tracking number and a link (if available) to track the package. You can click that link or enter the tracking number on the carrier’s website to see the latest updates on your shipment’s status.
Please allow up to 24 hours for the tracking information to become active after you receive the shipping notification, as it may take some time for the carrier’s system to register the package pickup.
If you have created an account on our website, you can also log in and view your order status and tracking info in the order history section.
Delivery Issues and Delays
We strive to ensure timely delivery, but sometimes there are hiccups:
- Delay or No Movement: If the tracking shows no movement or an unusually long period in one status, feel free to contact us and we can help investigate with the carrier. However, note that international shipments might not scan frequently, especially when in customs, so it can appear stagnant until it clears.
- Lost Packages: All our shipments are tracked, and for valuable shipments we often include insurance. If your tracking status is “delivered” but you did not receive it, first check around the delivery location (with neighbors or building managers, etc., as occasionally carriers leave packages in secure locations). If still missing, notify us and the carrier within a few days of the supposed delivery. We will assist in filing a claim with the carrier for a lost package. Such investigations may take some time, but we will work with you to find a satisfactory resolution (replacement or refund as appropriate, once confirmed lost by the carrier).
- Late Delivery: If a package is significantly past its estimated delivery date, please reach out. We can inquire with the carrier. During peak seasons or due to unforeseen events (e.g., pandemics, natural disasters), carriers sometimes face delays. We appreciate your understanding in those situations. We cannot provide full refunds solely for delayed delivery if the carrier eventually delivers the package, but if the delay is extreme and the item is no longer needed, we might work out a return solution.
- Address Issues: Please double-check your shipping address when placing the order. We rely on the information you provide. If a package is undeliverable due to an incorrect or incomplete address, it may be returned to us. We will contact you to correct the address and may charge an additional shipping fee to resend. If it’s our mistake (e.g., we misprinted the label), we will of course reship at no cost. If you realize right after ordering that the address is wrong, contact us ASAP; we may be able to fix it before dispatch.
Shipping of Hazardous Items
Our GPS tracking devices typically contain lithium-ion or lithium-polymer batteries. These are classified as hazardous materials (Class 9) for air transport. We comply with regulations for shipping lithium batteries. Most of our devices have small lithium batteries that are excepted from full hazardous regulations if properly packed. We ensure:
- Devices with batteries are shipped with protective measures to prevent short circuits (usually they’re inside secure device casings anyway).
- We include necessary markings on packages when shipping via air (like the IATA Lithium Battery label if required).
- We limit the quantity per package to stay within regulatory limits for standard shipping.
For you as a customer, this mainly means we may have some restrictions on which shipping methods are available (for instance, certain express services might not be available to certain locations for battery-containing devices). We will handle all documentation so you don’t need to worry about it.
Signature on Delivery
By default, we do not require a signature on delivery for most standard shipments, to make it convenient for you. However, if your order is high-value (typically over a certain threshold) or being delivered to an area where we have experienced theft issues, we may require a signature confirmation for delivery. You can also request signature required by leaving a note during checkout or informing us before the order ships (additional fees may apply depending on carrier).
If signature is required and no one is available at the address, the carrier will usually leave a notice and attempt re-delivery or hold the package at a nearby location for pickup. It will be your responsibility to follow up with the carrier to arrange re-delivery or retrieve the package.
Shipping Policy for Returns
For information about shipping in the context of returns (who pays for return shipping, etc.), please refer to our Return Policy. In brief, if you’re returning a product due to change-of-mind or incorrect ordering, you pay the return shipping. If it’s due to defect or our error, we often cover it. See the Return Policy for details.
Region-Specific Notes
- United States: We cannot ship to P.O. Boxes via certain carriers (like UPS or FedEx), so if you enter a P.O. Box, we might ship via USPS. Military APO/FPO addresses are supported via USPS Priority Mail.
- South Africa: For customers in South Africa, we often use courier services that specialize in local delivery (e.g., Aramex or DHL) or partner with local distributors. Given local logistics, allow a bit of extra time for remote areas. PayFast orders will be processed once payment is confirmed on their side.
- Remote Areas: If your delivery address is in a remote or out-of-main-service area (such as some islands or rural zones), shipping options might be limited and may incur additional remote area surcharges by carriers. We will contact you if such apply, before proceeding.
Questions and Contact
If you have any questions about this Shipping Policy or need special arrangements (e.g., using your own DHL account, or hold-for-pickup instructions), please contact us prior to or immediately after placing your order, and we’ll do our best to accommodate.
Contact Email: [email protected]
Customer Service Phone: [phone number, if applicable for shipping inquiries]
We are here to help ensure your TG Tracking products reach you in a safe and timely manner.
Last Updated: November 10, 2025